Orders + Returns
How do I track my order?
Please fill your tracking number to track your order:
Can I return or exchange an item?
- Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order. An original receipt or gift receipt is required.
How can I change or cancel my order?
- To change or cancel your order, contact Customer Service at email@example.com. Front Door deliveries cannot be canceled as they are processed immediately to ensure quick arrival. We cannot accept changes or cancellations on some items, view our Return Policy.
What shipping options are available?
- Our products are delivered in two ways, either:
* Fast Shipping: 5-7 days (Just only for some products have "fast shipping" sign)
* Standard Shipping: 8-21 days
NOTE: In case the order was unable to track or delay, please contact us immediately to resolve it in time!!!
Why my order was delayed?
- Have 2 reasons for the package was delayed
1. Weather condition: Our country, or your country, or the third country where airplane fly through was get storm, or bad weather condition. The package may be faced with delay about 3-5 business days
2. Custom Delay: This is a rare case. Your country custom will held the product for checking the product, quality, and certification. This process may take many days for resolving. So your package may be faced with delay about 10-13 business days.
Why my order can't track after 3 business days since I order?
- With the order can't track after 3 business days since purchase. Please contact us immediately, because it may be lost in pick-up, or many reasons that this order can't be ship. Please noted this problem, and notify to us as soon as possible by Mailing to firstname.lastname@example.org, or fill this form here: https://kewdio.com/pages/contact-us
What should I do when the product was incomplete/defective?
How can I give the feedback after ordering?
- Sincerely, Kewdio want to get feedbacks from customers to improve our business in the future. We want to make sure our customer get 100% satisfaction with Kewdio. We also give a special gift after customer send a feedback with photos of product. You can give feedback at here, or email to email@example.com
How is the satisfaction guarantee?
- We believe in 100% customer satisfaction and that is why we are offering all customers a 30-day money-back guarantee! If you are not satisfied with your Kewdio Products, you may return the item within 30 days from the receiving date for a full refund. If you don't like your product, get a full refund within 30 days, no questions asked.
When I submit credit card information online, is it secure?
- Kewdio has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the kewdio.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.